Lost or Damaged Package

Shipping damages can be a frustrating experience for both merchants and customers. At "Pretty Rose Shoppe", we understand the importance of delivering your packages in perfect condition. Unfortunately, sometimes accidents happen during transit that are out of our control. In this article, we will explain what shipping damages are and provide guidance on how to handle them.

Shipping damages refer to any physical harm or loss that occurs to a package during the shipping process. This can include dents, broken items, or even complete package loss. While we take every precaution to ensure that your packages are properly packaged and protected, there are instances where external factors can cause damages.

If you receive a package with shipping damages, it is important to follow these steps:

1. Inspect the Package

Upon receiving your package, carefully inspect the exterior for any signs of damage. Look for dents, tears, or any other visible indications that the package may have been mishandled during transit.

2. Document the Damage

If you notice any shipping damages, take clear and detailed photographs and Videos of both the exterior and interior of the package. This documentation will be crucial when filing a claim with the shipping carrier.

3. Contact Customer Support

Reach out to our customer support email as soon as possible to report the shipping damages. Provide them with the photographs and any other relevant information. Our team will guide you through the process of filing a claim and assist you in resolving the issue.

4. File a Claim

Follow the instructions provided by our customer support team to file a claim with the shipping carrier. Be prepared to provide the necessary documentation, including the photographs and any other supporting evidence.

5. Await Resolution

Once the claim is filed, the shipping carrier will investigate the matter and determine the appropriate resolution. This process may take some time, but rest assured that we will do everything we can to expedite the process and ensure a satisfactory outcome.

At "Pretty Rose Shoppe", we strive to provide a hassle-free shopping experience, and we deeply apologize for any inconvenience caused by shipping damages. We are committed to working with you to resolve the issue and ensure your satisfaction.

Please note that the responsibility for shipping damages lies with the shipping carrier, and we will work diligently to hold them accountable. We appreciate your understanding and patience throughout this process.

Thank you for shopping with "Pretty Rose Shoppe". We value your trust and will continue to improve our shipping processes to minimize the occurrence of shipping damages.